Support – myStrom Home

myStrom Home is the little box that brings 3rd party devices from Philips Hue, IKEA TRÅDFRI, Shelly into the myStrom app. This means that you can control them together with myStrom devices and use them with myStrom features, e.g. the scheduler, scenes and many more. The devices are also available to myStrom-compatible services such as IFTTT and Alexa. myStrom Home controls devices locally and quickly. And your Smart Home remains controllable even in the event of an internet failure.

You connect myStrom Home to your router with the Ethernet cable. After installation via the myStrom App, myStrom Home automatically finds Shelly devices and devices connected to an IKEA TRÅDFRI Gateway or a Philips Hue Bridge, which you can then add to the myStrom App.

– WLAN router/gateway with free Ethernet port
– myStrom App
– Free myStrom account (created in the myStrom app)
– myStrom Home+ subscription (first year free, then CHF 29.00/year, in-app purchase in the myStrom app) – only necessary when integrating 3rd party devices”

Yes. You use Philips Hue, IKEA TRÅDFRI and Shelly together with your myStrom Smart Home devices.

On this website and at specialist shops.

You buy myStrom Home either as a complete system or as components that you assemble yourself.
myStrom Home also requires a myStrom HOME subscription, to which you opt in during installation in the myStrom app.

For Apple iOS in the App Store.
For Android at Google Play.

On the myStrom Home product page.

Upon purchasing products on this website, you get a 2-year warranty on Hardware defects due to manufacturing.

In the product packaging and on this website.

The installation only takes a few minutes.

– If you haven’t already done so: download the myStrom app and sign up for a free user account.
– Connect myStrom Home to your WLAN router.
– Connect myStrom Home to the mains.
– Make sure that the device running the myStrom app is in the network of your WLAN router.
– myStrom Home is automatically found and displayed.
– Add myStrom Home.

If you have purchased myStrom Home as individual components, assemble them first according to the quick install guide.

1

Via the myStrom app. The firmware of Philips Hue, IKEA TRÅDFRI and Shelly are updated via the apps of these manufacturers.

myStrom Home allows you to install Philips Hue, IKEA TRÅDFRI and Shelly like ordinary myStrom devices, which you can then use like myStrom lights or blinds.

– myStrom: All devices
– Philips Hue: 1 Bridge max. All light sources (RGBW and warm white/cold white).
– IKEA TRÅDFRI: 1 gateway max. All lamps (RGBW and warm white/cold white).
– Shelly: Shelly Plus 1, Shelly Plus 1 PM, Shelly Plus 2 PM, Shelly 1, Shelly Plus 1, Shelly 1 PM, Shelly 2.5, Shelly RGBW Controller. myStrom Home does not support password protected Shellys.

To the “Unassigned Devices“ folder. Please assign them to rooms from there.

Yes, via myStrom app with identical credentials on multiple devices or via button or voice control.

Use the commands as documented on this page.

– LED lights up: Unit supplied with power
– LED off: Unit not supplied with power

Use the power saving features of the myStrom app with your Philips Hue, IKEA TRÅDFRI and Shelly.

Devices registered via myStrom Home can make your home appear occupied when you are not around – proven to be the best means of burglary prevention. Activate the “holiday mode” in the myStrom app. This switches the devices on and off randomly in the evening and at night.

Make sure that the myStrom App is in the WLAN network of the router to which the myStrom Home Box is connected via Ethernet cable.

If that doesn’t work, then:

– Disconnect myStrom Home from the mains.
– Wait 10 seconds.
– Reconnect the device to the mains.
– The unit should now be found.

The device is displayed as “Offline” in the myStrom app. You must also remove it from the myStrom app via the device settings.

Install them using the “Add device” function of the myStrom App.

Not all designations can be adopted. The myStrom app must therefore assign new, generic names.

Please use the contact form on our Support page. One of our specialists will contact you as soon as possible.

“To allow the registration of a used device to a new myStrom Account, you must first remove it from your myStrom Account. Please proceed as follows:
In the myStrom App, tap on the tile of the device you want to remove then on “Settings” then on “Delete Device” at the bottom, then tap OK. The device is no longer registered to your myStrom User Account. “

“This device is probably still registered with the myStrom Account of its previous owner. Please ask the previous owner to delete this device form their myStrom Account.
If for some reason this is not possible, please use the contact form on the support overview page on this site.
Important: Include the code of the device in your message. You can find it on the sticker on the back of the device or on the cover of the myStrom Home SD card.
A myStrom specialist will contact you shortly. “

No, the term is linked to your personal account.

Please contact our support.

Requirements:
– Any PC with 1 x Ethernet port and 1 x USB 3.0 port. “Boot From USB – Legacy Mode” enabled in the BIOS. This PC is placed under full strain by Home OS.
–…or a “PC Engines apu2e0” mini PC, which already meets these requirements. This must be composed of a PCB, housing and AC adapter and costs approx. CHF 140.00
– Ethernet cable
– myStrom Home OS (USB)

Assembly:
– Plug myStrom Home OS (USB) into the PC
– Connect the PC to the router via the Ethernet cable
– Connect the PC to the mains
– Boot the PC

That’s it! You can now add myStrom Home to the myStrom app.

If you opt for the “PC Engines apu2e0”, you must order the following components:

1 x apu2e0 (PCB)
1 x case1d1u (housing)
1 x ac12veur3 (AC adapter)

All components can be purchased here.