Support – WiFi Bulb
For Firmware Updates please use the myStrom App or the myStrom Troubleshooting Tool
What is the myStrom WiFi Bulb?
The myStrom WiFi Bulb is an LED light bulb (E27). You can switch it on and off by using the usual light switch or by using the myStrom App. The App offers additional options such as Dimmer, defining the light colour that you want or Presence Simulation to prevent break-ins. To use all the functions the myStrom Bulb has to offer, you need a myStrom WiFi Bulb and a free personal myStrom Account that you can set up in the myStrom App.
How do I use the myStrom WiFi Bulb?
Via the myStrom App, the myStrom WiFi Button or directly by using the light switch.
The myStrom App is available for Apple iOS and Android devices.
What conditions should I fulfill to be able to use a myStrom WiFi Bulb?
– WLAN Router/Gateway (constant internet connection)
– myStrom App (Apple iOS 9 or higher / Android 4.4 or higher)
– Free myStrom Account (that you can set up in the myStrom App)
What does the myStrom WiFi Bulb offer?
The myStrom WiFi Bulb is the smart light for your home. With the myStrom App you can switch your myStrom Bulbs from anywhere on and off, you can dim the lights and select the colour of your lights from millions of possibilities. With the myStrom Scenes you can control several Bulbs at the same time, including the colour and the brightness.
The myStrom WiFi Bulb also contributes to your safety: activate the “Vacation Mode” in the myStrom App to randomly simulate your presence at home – this has been proven to be the most effective break-in prevention.
Is the myStrom WiFi Bulb part of myStrom Smart Home?
Yes. You can control and use the myStrom WiFi Bulb in the myStrom App with all other myStrom Smart Home devices.
myStrom Buttons can control myStrom WiFi Bulbs as well.
With the myStrom Scenes you can control a group of different myStrom devices at the same time and exactly as you wish.
Where can I buy a myStrom Bulb?
Right here on this website mystrom.ch and at specialist shops.
What are the incurring costs – at purchase and later on?
You only pay the price of the myStrom Bulb. Using it through the myStrom App is free.
Where can I find the Technical Specs of the myStrom WiFi Bulb?
Right here on this website mystrom.ch, on the WiFi Bulb product page.
What warranties are included upon purchase?
Upon purchasing products on mystrom.ch, you get a 2-year warranty on Hardware defects due to manufacturing.
Where can I find the installation manuals for the myStrom WiFi Bulb?
In the WiFi Bulb package, on this page and in the myStrom App.
How do I install the myStrom WiFi Bulb?
The installation can be done in a few minutes.
You first need to download the myStrom App and sign up for a free user account.
You then screw in the WiFi Bulb into an available E27 lamp socket and follow the instructions on the myStrom App.
What is maximum number of Bulbs that I can install in my home?
Up to 32
First aid with the myStrom Troubleshooting Tool
How can I use the myStrom WiFi Bulb?
With the myStrom App, the myStrom WiFi Button or directly via the light switch
Can several people in our household use myStrom?
Yes. You can install the myStrom App (or the Swisscom Internet-Box App) on several devices, provided you use the same credentials. And anyone can use the myStrom WiFi Button without the App.
I would like to use myStrom via the Swisscom Home App. How do I proceed?
Go to the “Smart Home” area in the Home App. Your myStrom devices will automatically be discovered and displayed.
I would like to use myStrom through the IFTTT App. What shall I do?
– Download and install the IFTTT App
– Select “my Applets”. Then press the “+”
– Look for the myStrom Service in order to be able to add your myStrom devices to your Applets
– Login with your existing myStrom account credentials
I would like to control myStrom without an App over my local network. What shall I do?
Use the commands as documented here on this page.
What do the various light signals of the WiFi Bulb mean?
– Off: WiFi Bulb is off
– White: WLAN connection mode (WPS) 3 min. after Reset or turning on
– White: Manual connection mode after unsuccessful WPS
– Blinks 10x white: Reset successful
– Blinks 3x green: WPS successful
– Blinks 3x red: WPS unsuccessful
How can I save energy with the myStrom WiFi Bulb?
Use the “Scheduler”, “Save Energy” and “Timer” functions to optimize switching on and off hours and reduce the energy consumption and related costs.
Tariffs of your Electricity Provider
Please refer to the website of your Electricity Provider. Enter the applicable tariffs in the “Reports” section of the myStrom App in order to get a cost estimate as close as possible to reality.
Why should I use myStrom if I already have Smart Metering in my home?
Smart Meters are usually installed in the electrical box or in the basement and help you better understand your total energy consumption. This information is mostly useful for Utility companies, allowing them to better plan and control their energy production.
As a customer, thanks to Smart Metering, you can get to know the total energy consumption of your home – and this can help you adapt your behaviour by allowing you to personally exercise influence on the devices in your household.
The limits of Smart Metering lie exactly there – it does not include any automatisms for switching on and off times that can contribute to savings.
You just need to configure your myStrom WiFi Bulbs once and the savings will happen automatically. Thanks to the myStrom App you have location- and time-independent control over all connected devices.
How can I prevent break-ins with the myStrom WiFi Bulb?
WiFi Bulbs can make believe that someone is in your house when you’re away. – This is the best proven way to prevent break-ins. You just need to activate the “Vacation Mode” in the myStrom App. This will switch the Bulbs randomly on and off during the evening and the night.
What can I do if a problem occurs during installation?
Unscrew your WiFi Bulb then screw it back in. The Bulb should now be discoverable.
If this does not work, please reset the WiFi Bulb:
Switch the Bulb off and on 5x. Please note that
the Bulb is on for 2 seconds before it is turned off again. By the 5th time it’s switched on, the Reset is con rmed by the white blinking.
I can't make any progress, how can I get help?
Please use the contact form on the Support overview page here on this website. One of our specialists will contact you as soon as possible.
I would like to give or sell my myStrom devices. What shall I do?
To allow the registration of a used device to a new myStrom Account, you must first remove it from your myStrom Account. Please proceed as follows:
In the myStrom App, tap on the tile of the device you want to remove then on “Settings” then on “Delete Device” at the bottom, then tap OK.
The device is no longer registered to your myStrom User Account.
I have purchased a used myStrom device and am unable to install it. What shall I do?
This device is probably still registered with the myStrom Account of its previous owner. Please ask the previous owner to delete this device form their myStrom Account.
If for some reason this is not possible, please use the contact form on the support overview page here on mystrom.ch. Important: in your message, please indicate the MAC address of the device. You can find the MAC address on the sticker at the back of the device.
A myStrom specialist will contact you shortly.