Support – myStrom WiFi Switch Zero

Use the myStrom App to switch devices connected to your myStrom WiFi Switch Zero on and off, easily and from anywhere. myStrom Scenes allow you to switch several devices together.
The myStrom WiFi Switch Zero also contributes to your safety: connect a lamp and activate the “Vacation Mode” in the myStrom App to simulate your presence at home – the most effective break-in prevention.

– WLAN Router/Gateway (constant internet connection)
– myStrom App
– Free myStrom Account (that you can set up in the myStrom App)

Yes. You can control and use the myStrom WiFi Switch Zero together with all your other myStrom Smart Home devices.

For Apple iOS in the App Store.
For Android at Google Play.

Right here on this website mystrom.ch, on the WiFi Switch Zero product page.

When you purchase on mystrom.ch, you receive a 2-year guarantee against hardware defects that can be traced back to the manufacturing process.

The installation can be done in a few minutes and requires no building or modification of your home construction.
You first need to download the myStrom App and sign up for a free user account.
You then plug the WiFi Switch into an available wall socket and follow the instructions on the myStrom App.

Up to 100.

What can I do with the myStrom Troubleshooting Tool?

– Upgrade firmware without myStrom app
– Add myStrom devices to the WiFi
– Display devices on WiFi, including firmware information
– Connect devices in WiFi to another WiFi

1 – Connect device with/to power and look for a WiFi network with the name/SSID similar to “my-xxxxxx”. Connect to this WiFi – no password needed.
2 – Open your Browser and enter 192.168.254.1 into the address field.
3 – Select the WiFi network the device should be connected to from the drop down menu.
4 – Enter the password of the selected WLAN and click on “select”. Device reboots and connects with the specified WiFi.

With the myStrom App, the myStrom Button or directly via the on/off button on the Switch.
The myStrom App is available for Apple iOS and Android devices.

Yes. You can install the myStrom App on several devices, provided you use the same credentials. And anyone can use the myStrom WiFi Button without the App.

– Download and install the IFTTT App
– Select “my Applets”. Then press the “+”
– Look for the myStrom Service in order to be able to add your myStrom devices to your Applets
– Login with your existing myStrom account credentials

Use the commands as documented on this page.

– Off: WiFi Switch Zero is plugged off
– White: WiFi connection OK and connected to the myStrom service
– White blinking: WLAN pairing mode (WPS)
– Red: Start/Boot mode
– Red blinking: Connection in progress
– Red short blinking: Access Point mode

– Press 1x briefly: switches the myStrom WiFi Switch Zero on or off
– Keep pressed for 3-5 seconds: initiates the WLAN/WPS pairing process
– Keep pressed for 15 seconds: Resets to factory settings

WiFi Switch Zeros can make believe that someone is in your house when you’re away. – This is the proven best way to prevent break-ins. You just need to connect one or several lamps to your Switches then activate the “Vacation Mode”. This will switch the lamps connected to the myStrom Switch Zeros randomly on and off during the evening and the night.

Unplug your WiFi Switch from the wall socket and plug it in again. The Switch should now be discoverable.

If this does not work, please reset the WiFi Switch:
– Press the On/Off button on the Switch for 15 seconds
– Wait until the LED on the Switch blinks quickly in white
– Follow the installation instructions in the myStrom App again

Please use the contact form on the support overview page here on this website. One of our specialists will contact you as soon as possible.

You should avoid the switching on and off of running desktop computers because this can damage hard drives, which can lead to loss of data.
Avoid switching off your WLAN Router/Gateway because it will switch your WLAN network off completely.
Avoid switching on and off appliances that require a constant electricity supply to function – e.g. refrigerators.

To allow the registration of a used device to a new myStrom Account, you must first remove it from your myStrom Account. Please proceed as follows:
In the myStrom App, tap on the tile of the device you want to remove then on “Settings” then on “Delete Device” at the bottom, then tap OK.
The device is no longer registered to your myStrom User Account.

This device is probably still registered with the myStrom Account of its previous owner. Please ask the previous owner to delete this device form their myStrom Account.
If for some reason this is not possible, please use the contact form on the support overview page here on mystrom.ch. Important: in your message, please indicate the MAC address of the device. You can find the MAC address on the sticker at the back of the device.
A myStrom specialist will contact you shortly.