Support | WiFi Switch Zero


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39.00 CHF


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39.00 CHF

Support – myStrom WiFi Switch Zero

For Firmware Updates please use the myStrom App or the myStrom Troubleshooting Tool

Useful documents

Frequently Asked Questions


What does the myStrom WiFi Switch Zero offer?

Use the myStrom App to switch devices connected to your myStrom WiFi Switch Zero on and off, easily and from anywhere. myStrom Scenes allow you to switch several devices together.
The myStrom WiFi Switch Zero also contributes to your safety: connect a lamp and activate the “Vacation Mode” in the myStrom App to simulate your presence at home – the most effective break-in prevention.

What conditions should I fulfil to be able to use a myStrom WiFi Switch Zero?

– WLAN Router/Gateway (constant internet connection)
– myStrom App
– Free myStrom Account (that you can set up in the myStrom App)

Is the myStrom WiFi Switch Zero part of myStrom Smart Home?

Yes. You can control and use the myStrom WiFi Switch Zero together with all your other myStrom Smart Home devices.

Buying myStrom WiFi Switch Zero

What are the incurring costs – at purchase and later on?

You only pay the price of the myStrom Switch Zero. Using it with the myStrom App is free.

Where can I find the myStrom App?

For Apple iOS in the App Store.
For Android at Google Play.

Where can I find the Technical Specs of the myStrom WiFi Switch Zero?

Right here on this website, on the WiFi Switch Zero product page.

What warranties are included upon purchase?

When you purchase on, you receive a 2-year guarantee against hardware defects that can be traced back to the manufacturing process.

Installing the myStrom WiFi Switch Zero

How do I install the myStrom WiFi Switch Zero?

The installation can be done in a few minutes and requires no building or modification of your home construction.
You first need to download the myStrom App and sign up for a free user account.
You then plug the WiFi Switch into an available wall socket and follow the instructions on the myStrom App.

What is maximum number of WiFi Switch Zeros that I can install in my home?

Up to 100.

First aid with the myStrom Troubleshooting Tool

What can I do with the myStrom Troubleshooting Tool?

– Upgrade firmware without myStrom app
– Add myStrom devices to the WiFi
– Display devices on WiFi, including firmware information
– Connect devices in WiFi to another WiFi

Connecting to WiFi manually

1 – Connect device with/to power and look for a WiFi network with the name/SSID similar to “my-xxxxxx”. Connect to this WiFi – no password needed.
2 – Open your Browser and enter into the address field.
3 – Select the WiFi network the device should be connected to from the drop down menu.
4 – Enter the password of the selected WLAN and click on “select”. Device reboots and connects with the specified WiFi.

Using the myStrom WiFi Switch Zero

How can I use the myStrom WiFi Switch Zero?

With the myStrom App, the myStrom Button or directly via the on/off button on the Switch.
The myStrom App is available for Apple iOS and Android devices.

Can several people in our household use myStrom?

Yes. You can install the myStrom App on several devices, provided you use the same credentials. And anyone can use the myStrom WiFi Button without the App.

I would like to use myStrom through the IFTTT App. What shall I do?

– Download and install the IFTTT App
– Select “my Applets”. Then press the “+”
– Look for the myStrom Service in order to be able to add your myStrom devices to your Applets
– Login with your existing myStrom account credentials

I would like to control myStrom without an App over my local network. What shall I do?

Use the commands as documented on this page.

What do the various LED signals mean?

– Off: WiFi Switch Zero is plugged off
– White: WiFi connection OK and connected to the myStrom service
– White blinking: WLAN pairing mode (WPS)
– Red: Start/Boot mode
– Red blinking: Connection in progress
– Red short blinking: Access Point mode

How do I use the On/Off button on the device?

– Press 1x briefly: switches the myStrom WiFi Switch Zero on or off
– Keep pressed for 3-5 seconds: initiates the WLAN/WPS pairing process
– Keep pressed for 15 seconds: Resets to factory settings

Break-in prevention with the myStrom WiFi Switch Zero

How can I prevent break-ins with the myStrom WiFi Switch Zero?

WiFi Switch Zeros can make believe that someone is in your house when you’re away. – This is the proven best way to prevent break-ins. You just need to connect one or several lamps to your Switches then activate the “Vacation Mode”. This will switch the lamps connected to the myStrom Switch Zeros randomly on and off during the evening and the night.

Help for the myStrom WiFi Switch Zero

What can I do if a problem occurs during installation?

Unplug your WiFi Switch from the wall socket and plug it in again. The Switch should now be discoverable.

If this does not work, please reset the WiFi Switch:
– Press the On/Off button on the Switch for 15 seconds
– Wait until the LED on the Switch blinks quickly in white
– Follow the installation instructions in the myStrom App again

I can't make any progress, how can I get help?

Please use the contact form on the support overview page here on this website. One of our specialists will contact you as soon as possible.

Are there any risks related to switching on and off devices connected to a myStrom WiFi Switch Zero?

You should avoid the switching on and off of running desktop computers because this can damage hard drives, which can lead to loss of data.
Avoid switching off your WLAN Router/Gateway because it will switch your WLAN network off completely.
Avoid switching on and off appliances that require a constant electricity supply to function – e.g. refrigerators.

I would like to give or sell my myStrom devices. What shall I do?

To allow the registration of a used device to a new myStrom Account, you must first remove it from your myStrom Account. Please proceed as follows:
In the myStrom App, tap on the tile of the device you want to remove then on “Settings” then on “Delete Device” at the bottom, then tap OK.
The device is no longer registered to your myStrom User Account.

I have purchased a used myStrom device and am unable to install it. What shall I do?

This device is probably still registered with the myStrom Account of its previous owner. Please ask the previous owner to delete this device form their myStrom Account.
If for some reason this is not possible, please use the contact form on the support overview page here on Important: in your message, please indicate the MAC address of the device. You can find the MAC address on the sticker at the back of the device.
A myStrom specialist will contact you shortly.

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